In 2003, Mike and Diane relocated their family to Ho Chi Minh City, Vietnam, and set up a design center where Mike could more closely manage production. Intending to live there for two years, they stayed for four. Mike recalls, “We visited the factories almost daily to make sure production was running smoothly and that our designs were produced accurately and faithfully.” Mike hired a Vietnamese designer to create the prototypes and samples. Then he hired another local to manage quality assurance. Now, Osprey’s fully-staffed product development office continues to ensure face-to-face relationships with the factory technicians as well as transparency with the company’s suppliers.
To celebrate its 35th anniversary in 2009, Osprey launched the All Mighty Guarantee, an enhancement of a lifetime warranty that was already one of the most robust in the industry. Free of charge, the company will repair any damage or defect in its product – whether it was purchased in 1974 or yesterday. If Osprey is unable to repair the item, it will happily replace it. The All Mighty Guarantee: any product, any reason, any era.
Mike says his innovative designs and commitment to top-notch manufacturing shows in every product, even, or especially, decades later. “Osprey is, in large part, about exceptional relationships,” says Mike. “Between the pack and its wearer. The pack and its makers. The company and its staff.” He continues, “So many of our staff have been with the company for decades. It shows how fervently we believe in our process and products. The All Mighty Guarantee proves it.” No wonder there’s such a close relationship between the words “Osprey” and “quality”. You could say it’s a lifetime commitment.